Limited Lifetime Warranty

In accordance with Inscape installation and application guidelines, Inscape provides a limited lifetime warranty to the original user on all Inscape products installed by an authorized Inscape installer. The warranty extends to defects in material and workmanship in Inscape product. Inscape will repair, or at its option, replace with comparable product, free of charge, products or parts proven to be defective within the warranty period. Provided that this warranty does not apply to:

• Product that is damaged during shipment, installation or storage;
• Product that is damaged by the user as a result of accident, misuse, alteration, tampering, negligence, or abuse;
• Product that is not installed, used or maintained in accordance with Inscape’s published guidelines;
• Products that have had safety devices, warnings or operating instructions on the product moved, removed or altered;
• Product that has in any way been altered, modified or substituted without Inscape’s prior written consent and approval;
• Any material provided by the customer for the product (i.e. COM);
• Normal wear and tear;
• Claims and returns that are not made in accordance with Inscape claims and returns procedure outlined below; or
• Parts or components not manufactured by Inscape, in which case the warranty is limited to the warranty that Inscape receives from the manufacturer of the defective part or component.

In addition, and without limiting the generality of the foregoing, Inscape’s warranty is subject to the following specific limitations and exclusions:

• Fabrics and veneer components are warranted for a period of 5 years from date of delivery;
• Non-standard products (“Specials”) are warranted for a period of 1 year from date of delivery;
• Electrical components are limited to a warranty period of 10 years from date of delivery;
• Moving parts such as height-adjustable worksurface mechanisms and keyboard arms are warranted for a period of 5 years from date of delivery;
• Light bulbs, ballasts and fluorescent tubes do not carry a warranty;
• The warranty does not cover variations in natural materials, color match, grain or texture beyond commercially acceptable standards;
• Incidental wear and tear to surface finishes including scratches and dents or fading of paint finishes and veneers;
• Any claims relating to defects in workmanship should be reported, in writing within 30 days of detection. The warranty does not apply to local code requirements other than UL, CSA and ANSI/BIFMA standards, which are the purchaser’s and/or end user’s responsibility to confirm;
• Claims for fabric defect must be made within 30 days of the date that the product is delivered.

Claims and Returns Procedure

Inscape product may only be returned with Inscape’s prior written authorization, whether or not such product is under warranty. All requests to return product must be made in writing to Inscape and include a description of the product, the reason for the return request, proof that the user is the original user, and evidence of the date that the product was originally delivered. No returned product will be accepted by Inscape without its prior written consent. Except in instances involving a valid warranty claim, returned product will be subject to shipping, handling, restocking and restoration charges.

General Limitation on INSCAPE Liability

The warranty provisions contained herein represent the purchaser’s and end user’s sole remedy against Inscape for product defect. No other express or implied warranty is provided by Inscape. Without limiting the generality of the foregoing, Inscape makes no warranty as to fitness of purpose, use, or merchantability. Inscape shall in no way and under no circumstances be liable for any incidental, economic, consequential, or exemplary damages.

Governing Law

All orders and purchases of Inscape products shall be governed in all respects by the laws of the State of Delaware.